Payment Arrangements and Assistance

• Member must notify Victory Electric of his/her inability to make a payment and request a payment arrangement before the scheduled disconnect date.
• Member may apply to federal, state, local or other financial assistance programs for which they may be eligible to receive aid in paying utility bills.
• Members cannot be granted a payment arrangement on an existing standard OR cold weather rule payment arrangement balances or for accounts already disconnected for nonpayment. These outstanding arrangement balances must be paid-in-full before entering into a new standard payment arrangement.
• Current electric use billed to the member but not yet past due or subject for disconnection is not eligible. Only past due balances subject for disconnection are eligible.
• A member is limited to one (1) STANDARD payment arrangement per account each year (March 16 -October 28). Once a member's defaults on a payment arrangement, no further payment arrangements will be granted that year until the cold weather rule begins on November 15. Although, in the event the standard payment arrangement is not broken and paid-in-full in advance, the account would be eligible for another arrangement for the remaining months left in the standard payment arrangement period.
• A standard payment arrangement balance can NOT be carried into the cold weather rule period (starts November 15).

• Payment arrangements are only available starting March 15, for a maximum of six months, and end no later than October’s bill due date. When a member initially establishes a standard payment arrangement, a payment is required for 1/6 of total amount owed. The remaining balance is divided into the remainder of the installment months available. As time period progresses, the number of installment months available for a member to spread out the outstanding balance with payment arrangement decreases. 
• To remain on the standard payment arrangement plan, the payment installment is due each month, along with the current month’s total balance, must be posted by 5 p.m., on the current bill’s due date. Paying either the current bill or payment arrangement installment late (no exceptions - MUST be paid by 5 p.m., on current bill’s due date) constitutes a broken payment arrangement.
• Failure to keep the terms and breaking a standard payment arrangement will result in the reinstatement of normal collection processes. A reconnect fee is automatically added and the account is subject for disconnection the next business day at 8 a.m., with no further notice to the member. A broken payment arrangement can also initiate an additional deposit or a modification of a deposit, and no further payment arrangements will be granted that year until the cold weather rule begins on November 15. To restore power after disconnection, the member is required to pay the full outstanding balance due, reconnection fee, and deposit, if applicable.
• In the event a check or payment used to establish a payment arrangement is returned to Victory Electric for non-sufficient funds, the payment arrangement will be considered in default. Default results in disconnection the next business day at 8 a.m., with no further notice, and the member is restricted to cash and debit/credit card payments for a 12-month period.

Victory Electric knows good people occasionally fall on hard times and unexpected expenses or circumstances can happen at any time. That is why we try to work with our members and offer solutions. If you are having a difficult time or you think you may be late paying your bill, please contact one of our member service representatives BEFORE you get behind and it is too late. We can help determine payment arrangement eligibility or direct you to an assistance program. The following local agencies offer payment assistance. Eligibility requirements vary.

Payment Assistance Flyer