At Victory Electric, we constantly strive to improve our operational efficiency so we can provide the most reliable electric service possible for our consumer-members (that’s you!).
We rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages.
We occasionally need to plan power outages to update, repair or replace equipment and infrastructure. In these instances, having your updated contact information and communication preferences allows us to provide advance notification to affected members through automated phone messages, text messages or email.
Keeping us updated with your information also helps us when there is a question about energy use or billing. In addition, discrepancies on your account can be taken care of promptly if Victory Electric has accurate account information.
Many of you have been members of Victory Electric for years, and it is likely your account information hasn't been updated for some time. We recognize many members now use a cell phone as their primary phone service, and we might not have that number in our system.
I want to emphasize that in providing your contact information to Victory Electric, we will never sell your information. It is only used by Victory Electric. To update your contact information, members can call our office and speak to a member service representative or log in to your SmartHub account.
Just as Victory Electric strives to connect with our members, we also want and need to hear from you, too! Your feedback helps us improve service and efficiency so we can better serve you and all members of the cooperative.
We Want to Hear From You
We live in a device-driven world. Our smartphones, tablets, laptops and an assortment of other devices help us communicate and connect. Companies spend billions pushing out a steady drumbeat of messages and information, and we are constantly bombarded with one-way communication. But is anyone listening on the other end?
At Victory Electric, we are not only listening, we are eager to hear from you. Whether you call us, respond to a survey or social media post, send an email, or simply stop by and chat in person, we thrive on your feedback. Connecting with you helps us keep pace with our member’s and our community’s priorities and needs.
We conduct quarterly member satisfaction surveys to gather feedback that helps us to plan for new initiatives and technical upgrades and improvements on existing cooperative programs and services. Our planning is led by local members just like you who understand the needs of the community and are looking out for the long-term interests of the larger community.
In addition to the member satisfaction surveys, we also have an online feedback form on our website as an additional way of obtaining member feedback. Members can access this online form 24/7/365.
We are in the midst of significant changes in the energy sector, and various technological advances and consumer needs impact our long-term planning. This is why it’s so important we hear from you and other community members as we plot our course for the future.
As a local business that supports this community and powers economic development and prosperity for the people,
Victory Electric works to continually learn from our members about their priorities so we can better serve you – because your electric co-op was built by the community, for the community. But we can only improve, adapt and effectively plan for the future if we have two-way communication. We look forward to connecting with you.
Thanks, Shane Laws